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We are a small, single-provider, primary care and family practice clinic. Therefore, we do not provide walk-in or urgent care services. The Bitterroot Valley has experienced a recent severe shortage of primary care providers due to retirements, resignations, and others no longer accepting Medicare or other insurance. Given this abrupt change, there are 2000 or more individuals currently seeking a new primary care provider.
While we at Serenity would love to meet everyone's needs and requests, it is just not feasible. Due to extremely high call volume and requests from new patients to establish care, we are taking these on a case-by-case basis, and at times, scheduling or a call back may be delayed up to 10 days or more as we are not part of a large organization and have a staff of 2, including myself. We are still accepting new patients until our panel is full. High-quality care and longer appointment visits are important to us and thus we will not be able to accept all requests to establish care.
We are doing our best to adapt to the needs of the community but we do ask for patience as we navigate these uncertain times in primary care. Given the influx of requests, we do not presently have an online booking request option anymore and the best way to get on the list for consideration is to call or text our main office number: 406-414-7978
Our panel for chronic pain management with opioids is full and we won't be able to accept more patients with these needs. We do accept patients of all ages and insurance status.
Thank you so much for thinking of Serenity Health and we look forward to working with you all.